Multiple Collaborations with One UAE Client on Electric Chain Hoists

Electric chain hoists are compact, stable, and durable lifting equipment widely used in ports, shipyards, offshore platforms, petrochemical plants, warehouses, marine engineering, and various industrial handling scenarios. Featuring strong corrosion resistance, high protection grade, smooth lifting, easy operation, stable lifting performance, flexible operation, low failure rate, and long service life, they are ideal for material handling and light-duty lifting operations in high-salt, high-humidity, and seawater-splash coastal environments. With IP64 sealed protection, corrosion-resistant chains and hooks, and complete safety devices, electric chain hoists effectively resist salt spray and seawater corrosion, ensure stable operation in harsh marine conditions, and become essential lifting equipment for port logistics, ship maintenance, and offshore engineering. Henan Dejun Industrial Co., Ltd. has multiple collaborations with our one client from UAE on electric chain hoists. Here are the recent two times cooperations below. 

IP64 Corrosion-Resistant Electric Chain Hoists for UAE Customer in Marine Environment

This case comes from a long-term UAE customer engaged in port logistics, ship maintenance, offshore engineering, and marine cargo handling. This is already the 4th cooperation between the customer and our company, and the customer placed a repeat order for corrosion-resistant electric chain hoists suitable for marine environment. The customer’s business covers multiple ports, shipyards, and offshore supporting projects along the UAE coast, mainly responsible for lifting ship parts, marine equipment, steel structures, and container cargo. The UAE’s coastal environment is characterized by high salt spray, high humidity, strong ultraviolet rays, and frequent seawater splashing, which brings severe corrosion challenges to ordinary lifting equipment. The customer’s previous equipment suffered from chain rust, hook wear, electrical failure, and short service life, which could not meet the long-term stable operation needs of marine scenarios.

Therefore, the customer urgently needed 1 ton electric chain hoists with IP64 protection grade, corrosion-resistant chains and hooks, and stable performance to ensure safe and reliable lifting work in seawater environment. Relying on the satisfactory experience of the first three cooperations, the customer directly chose our company for the fourth order and placed a firm trust in our product quality and customized capabilities.

Electric Chain Hoist Specifications

Lifting Capacity: 1 t

Lifting Height: 20 m

Lifting Speed: 6.8 m/min 

Power Supply: 440V/60Hz/3P (adapted to UAE power grid standard)

Hoist Type: Electric chain hoist 

Working Class: A3

Protection Grade: IP64 (dust-tight and splash-proof for marine environment)

Control Mode: Pendant button + wireless remote control (dual control for convenient operation)

Key Corrosion-Resistant Parts: 304 stainless steel lifting chain, corrosion-resistant alloy steel hook

Production of IP64 Corrosion-Resistant Electric Chain Hoists

After confirming the technical parameters, corrosion resistance requirements, and marine environment adaptation needs with the customer, we provided detailed assembly drawings, overall dimensions, electrical schematics, and marine-grade anti-corrosion treatment plans for the customer’s review and confirmation. Upon the customer’s approval, our production department formulated a strict production plan in accordance with international lifting equipment standards and UAE coastal high-salt, high-humidity working conditions. Core components of the electric chain hoists, including 304 stainless steel chain, corrosion-resistant hook, motor, reducer, brake, and control system, all adopt well-known brand parts with stable performance and long service life, ensuring the overall reliability of the equipment. 

Throughout the production process, our quality control team carried out multi-level strict inspections, including raw material inspection, welding quality testing, component assembly inspection, load test, operation test, safety device debugging, and IP64 protection test. In view of UAE’s marine environment characteristics, we specially strengthened the anti-corrosion treatment: surface sandblasting derusting, epoxy zinc-rich primer coating, and marine-grade anti-corrosion topcoat, effectively preventing corrosion caused by salt spray and seawater splashing. 

All technical indicators of the electric chain hoists fully meet export standards and marine environment use requirements. The entire production process was completed as scheduled, ensuring timely delivery to UAE by sea.

Customer Needs and Challenges

Through long-term in-depth communication via WhatsApp, email, and video calls, we summarized the customer’s core needs and challenges as follows:

1. Adapt to seawater and salt spray environment: The chain and hook must have excellent corrosion resistance to avoid rust and fracture in long-term coastal use.

2. High protection requirement: The 1 ton electric chain hoist must reach IP64 protection grade to resist dust, rain, and seawater splashing in port and shipyard scenes.

3.Stable and safe lifting: Smooth operation, no obvious vibration, to ensure the safety of precision marine equipment and heavy cargo.

4.Simple operation and maintenance: User-friendly operation, low failure rate, convenient for on-site workers to use and maintain.

5.Long-term stable supply: As a long-term partner, the customer needs stable product quality, batch supply capacity, and reliable after-sales support.

Solution

Based on the customer’s marine working conditions and long-term cooperation needs, our technical team provided a targeted customized solution:

1.Marine corrosion-resistant design: Adopt 304 stainless steel lifting chain and corrosion-resistant alloy steel hook, with strong salt spray and seawater corrosion resistance, effectively extending service life.

2.IP64 fully sealed protection: The motor and electrical box are fully sealed to reach IP64 grade, ensuring dust resistance and splash water resistance, suitable for long-term outdoor coastal operation.

3.Stable and reliable performance: Equipped with high-efficiency brake system and low-vibration transmission structure, ensuring stable and safe lifting of heavy goods.

4.User-friendly operation: Dual control mode of pendant button and wireless remote control, simple operation interface, easy to master by on-site operators.

5.Comprehensive after-sales support: Provide English operation and maintenance manuals, complete spare parts package, 24-hour online technical support via WhatsApp and email, and remote installation and commissioning guidance to solve the customer’s worries.

Project Execution and 4th Cooperation

As the 4th cooperation between the two parties, we maintained highly efficient and tacit communication throughout the project, ensuring the smooth completion of the order:

1.Before production: We quickly confirmed technical parameters, corrosion resistance requirements, and delivery time based on the customer’s previous cooperation experience.

2.During production: We regularly sent production progress photos and videos to the customer, allowing the customer to timely grasp the production status.

3.Before shipment: We conducted full-load test, safety performance test, IP64 protection test, and long-term operation test on each hoist, and provided a formal test report to ensure the equipment is qualified.

4.Packaging and transportation: We used export-standard moisture-proof, shock-proof, and anti-corrosion wooden packaging, suitable for long-distance sea transportation to UAE ports. All components are labeled in English, with detailed packing list and operation manual attached for convenient customs clearance and on-site use.

Customer Feedback

After the 1 ton electric chain hoists arrived in UAE and were put into use for a period of time, the customer gave high praise for our products and services: “This is our 4th cooperation with your company, and we are still extremely satisfied. The electric chain hoists you provided are perfectly adapted to UAE’s marine environment. The stainless steel chain and corrosion-resistant hook have no rust after long-term use; the IP64 protection works well against salt spray and seawater splashing; the hoists run stably, safely, and are easy to operate. Your product quality is stable, batch supply capacity is reliable, and after-sales response is timely. These hoists have greatly improved our port and shipyard handling efficiency. We will continue to maintain long-term cooperation and recommend your lifting equipment to other marine and port enterprises in UAE and the Gulf region.”

Case Summary

The 4th successful cooperation with the UAE customer not only proves the high reliability of our IP64 corrosion-resistant electric chain hoists in marine and coastal environments but also further consolidates our brand influence in the Middle East lifting equipment market. It fully shows that long-term trust comes from high-quality products, targeted customized solutions, strict quality control, and comprehensive after-sales service. Henan Dejun Industrial Co., Ltd. has rich experience in R&D, production, and export of marine-grade anti-corrosion lifting equipment. We can customize electric chain hoists with different lifting capacities, lifting heights, corrosion resistance levels, and protection grades (IP54/IP64/IP65) according to the working conditions of ports, shipyards, offshore platforms, and coastal areas.

500kg Electric Chain Hoists for Sale to One UAE Regular Customer

This case is the 5th successful cooperation with our long-term UAE customer, who is mainly engaged in port logistics, cargo handling, ship auxiliary maintenance and industrial supporting projects. After four previous pleasant and trustworthy cooperations, the customer placed a new repeat order for two sets of 500 kg electric chain hoists to supplement and update their on-site lifting equipment, further optimizing the efficiency of daily cargo handling and equipment maintenance work.

The customer’s business covers multiple ports and industrial supporting projects along the UAE coast. In daily operation, a large number of light-duty, frequent and short-distance lifting operations are required, including handling small ship parts, auxiliary equipment, packaging cargo and industrial materials. The customer has been using our brand lifting equipment for a long time. Our products’ stable operation quality, reliable performance and thoughtful after-sales service have won full recognition from the customer. Relying on the good cooperative foundation accumulated over many times of cooperation, the customer took the initiative to place the 5th order, showing high trust in our product quality and supply capacity.

500kg Electric Chain Hoist Specifications

Quantity: 2 Sets

Lifting Capacity: 0.5 t

Lifting Height: 10 m

Lifting Speed: 6.8 m/min 

Power Supply: 440V/60Hz/3P (adapted to UAE local power grid standard)

Hoist Type: Electric chain hoist

Working Class: A3

Control Mode: Pendant button 

Production of 0.5 Ton Electric Chain Hoists

After fully confirming the customer’s equipment parameter requirements, on-site operation scenarios and power supply adaptation needs, we sorted out professional technical documents including assembly drawings, overall dimension drawings and electrical schematics, and submitted them to the customer for review and confirmation. On the premise of meeting international lifting equipment industry standards and the customer’s on-site use conditions, our production department formulated a standardized and efficient production plan to ensure the equipment meets local actual operation needs.

All core components of the 500kg electric chain hoists including lifting chain, hook, motor, reducer, brake and control system adopt high-quality brand accessories with stable performance, ensuring the overall stability and durability of the equipment. During the whole production process, our quality inspection team implemented multi-link rigorous quality control, covering raw material incoming inspection, component assembly inspection, finished product debugging, load test and full-operation simulation test. Every production and inspection link is strictly implemented in accordance with standardized processes to eliminate potential quality problems.

All technical indicators and operating performance of the two sets of 500kg electric chain blocks fully meet export standards and customer on-site use requirements. The whole production cycle was completed on schedule, ensuring timely sea shipment and delivery to the UAE.

Customer Needs and Challenges

Through efficient and smooth communication via email, WhatsApp and video confirmation, we accurately sorted out the customer’s core needs and key pain points for this purchase:

1.Stable light-duty lifting performance: The 500kg chain hoist needs to adapt to long-term frequent light-load lifting work, with stable operation and no jitter, to ensure the safety of small equipment and cargo handling.

2.Adapt to local power supply standards: The 0.5 ton electric chain block must be fully adapted to the UAE 440V/60Hz/3P power supply environment to avoid startup failure and operational instability caused by power supply mismatch.

3.Flexible and convenient operation: Suitable for on-site multi-scene use, with simple operation procedures, convenient for workers to quickly master and improve handling efficiency.

4.Low maintenance cost: The electric hoist has a low failure rate, simple daily maintenance, and can meet long-term continuous operation needs.

5.Reliable batch supply and after-sales service: As a long-term cooperative customer, the customer continues to recognize our stable supply capacity and perfect after-sales support system.

Solution

Combined with the customer’s on-site light-duty lifting scenarios and long-term cooperative needs, our technical team formulated a targeted standardized matching solution:

1.Professional light-duty lifting configuration: Equipped with high-precision matching lifting chain and hook, with reasonable load design, which can perfectly adapt to 0.5-ton frequent light-load lifting operations, ensuring stable and safe lifting process.

2.Local power supply adaptation: The whole 500kg electric chain block is customized and configured according to UAE 440V/60Hz/3P three-phase power supply standard, with matched motor and electrical control system, ensuring stable startup and continuous operation of the equipment.

3.Dual-control flexible operation: Adopting pendant button and wireless remote control dual control mode, supporting on-site close operation and remote control operation, flexible and convenient, adapting to different working operation habits.

4.Optimized structural design: The 0.5 ton chain hoist has a compact and reasonable overall structure, stable transmission performance and low operation failure rate, reducing daily maintenance difficulty and cost.

5.Full-process supporting service: Provide complete English operation and maintenance manuals, supporting spare parts, 24-hour online technical support and remote guidance services, effectively solving all on-site use problems for customers.

Project Execution and the 5th Cooperation

As the 5th in-depth cooperation between the two parties, the whole project process was efficient and smooth with tacit cooperation:

1.Pre-production confirmation: Based on the accumulated cooperative experience, we quickly completed the confirmation of product parameters, power supply adaptation standards and delivery cycle, and quickly launched the production arrangement.

2.In-production progress tracking: During the production period, we regularly sent real-time production photos and videos to the customer, so that the customer could clearly grasp the production progress and product quality status at any time.

3.Pre-shipment full inspection: Before shipment, we completed full load test, continuous operation test and safety performance debugging for each set of equipment, and issued formal inspection reports to ensure that the finished products are 100% qualified.

4.Standardized packaging and transportation: Adopting export-standard moisture-proof and shock-proof wooden packaging, suitable for long-distance sea transportation. All parts are marked with English labels, equipped with detailed packing lists and operation documents, to facilitate customer customs clearance and on-site installation and use.

Customer Feedback

After the 0.5 ton electric hoists arrived at the site and was put into daily use, the customer gave full recognition and high evaluation to our products and services: “This is our fifth cooperation with Henan Dejun Industrial Co., Ltd. We have always trusted your brand very much. The two sets of 0.5-ton electric chain hoists ordered this time have stable operation, flexible lifting and accurate parameter matching, which fully meet our daily light-duty cargo handling and equipment maintenance needs. The equipment runs smoothly with no failure, the operation is simple and efficient, which greatly optimizes our on-site work efficiency. Your company’s product quality is stable, delivery is timely, and after-sales service is professional and responsive. We will continue to maintain long-term strategic cooperation and recommend your reliable lifting equipment to more local industry partners.”

Case Summary

The successful completion of the 5th cooperation with the UAE customer once again verifies the stable quality and excellent practical performance of our electric chain hoists in port and industrial lifting scenarios, and further consolidates our market reputation and brand influence in the Middle East lifting equipment industry. Long-term repeated cooperation from customers is the best affirmation of our product strength, standardized production process and comprehensive service system.

Our Service

Henan Dejun Industrial Co., Ltd. has rich experience in customized crane production and export of electric chain hoists. We can flexibly customize electric chain hoists of different tonnages, lifting heights, power standards and control modes according to customers’ on-site working conditions and actual lifting needs, to provide targeted and cost-effective lifting solutions for global customers.

We focus on providing professional and customized one-stop crane solutions for overseas customers. We can customize various electric chain hoists and supporting lifting equipment according to your working scenarios, load requirements, power standards and operation habits. If you have any procurement demand for lifting equipment, please feel free to contact us. We will provide efficient, professional and reliable full-process service to meet your customized lifting equipment needs.